Frequently Asked Questions

Offer opens at 12:01am AEDT on 11/01/2027 and closes at 11:59pm AEDT on 07/03/2027. The product must be purchased during this period.

Claims can be submitted from 12:01am AEDT on 11/01/2027 and the promotion site will be open until 11:59pm AEDT on 21/03/2027 for late submissions. The product must be purchased during the offer period outlined in the Terms and Conditions.

Yes, this promotion is open to Australian residents only.

Offer is open to people aged 18 years or over.

The promotional terms and conditions can be accessed here.

For any questions about this promotion, please click here. For any questions about CASIO products, please fill the form at shopcasio.shriro.com.au/pages/contact.

To submit a claim for a reward, claimants must, during the offer period:

1. Purchase any selected Casio keyboard or digital piano product as detailed in the table here during the offer period at a participating store and keep their original proof of purchase (i.e. invoice or tax invoice). At the time of purchase claimants will receive a scratch card in-store or inside their package if purchased online. If a claimant does not receive a scratch card upon purchase (online or in-store), it is the claimant’s responsibility to request one;
2. Complete the claim form online here including inputting the unique code received on their scratch card and all of the requested details, including but not limited to, personal details, residential or delivery address, model purchased, date purchased, store where eligible product was purchased, purchase price and upload a copy of their proof of purchase for the eligible product purchased.

Please see the list of participating stores here.

If a claimant does not receive a scratch card upon purchase (online or in-store), it is the claimant’s responsibility to request one. Additional scratch cards can be allocated to claimants who can provide a valid proof of purchase, if required – please contact our team here.

The promotion site will be open until 11:59pm AEDT on 21/03/2027 for late submissions, however the product must be purchased during the offer period outlined in the Terms and Conditions.

To be eligible for cashback, individuals must purchase any selected Casio keyboard or digital piano during the offer period. Each valid claim received will be awarded cashback reward in the form of a Digital Prepaid Mastercard. The selected Casio products and the cashback amounts per eligible product and model are set out in the table here.

Upon submitting your entry, you will receive an e-mail confirming that your claim has been received. If everything looks correct, please allow 30 business days from the date the claim is received for processing.

Unfortunately, entries can only be made during the offer period. If you are having issues during the offer period, please contact us here.

Each valid claim received will be awarded cashback reward in the form of a Digital Prepaid Mastercard.

Redemption of the Digital Prepaid Mastercard is subject to the standard terms and conditions, which can be found at https://card.gift/terms-and-conditions/mastercard.

No, only one claim is permitted per person and in accordance with the Terms and Conditions.

You must retain your promotional product receipt(s) for all claims as proof of purchase.

Purchase receipt(s) must clearly specify the promotional product purchased, the participating store of purchase and that the purchase was made during the promotional period prior to entry.

A receipt generally must contain the following information:

• Business Details: Name, address, and ABN/ACN (or tax ID) of the seller.
• Date of Transaction: The date the product or service was supplied.
• Description of Items: A list of the products or services purchased.
• Price: Total amount paid, including taxes (GST/VAT).
• Payment Method: Information on how the purchase was made (cash, credit card, etc.).

If you would like to make any changes to your claim form during the offer period, please contact us here.

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